The Queensland Government is currently trialing the new ‘My Account’ online dashboard that will allow Queenslanders to interact with government in a more efficient and user friendly manner, with development prioritising senior services.
The online senior services, developed by the government’s ‘One Stop Shop’ team, form part of the Queensland: An age-friendly community action plan which was the product of an online survey and consultations with various stakeholder groups.
The streamlined platform aims to consolidate and personalise information and application processes for ease of use. One trial service will enable seniors to apply for a seniors card and other concessions in one place. The Queensland Government is currently seeking feedback for this service.
More broadly, the ‘My Account’ platform will enable all Queenslanders to manage their details across multiple government departments, track the progress of applications, discover services they may be eligible for and more.