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Mary Valley Rattler Volunteer Opportunities

BY: Joseph0 COMMENTS CATEGORY: Uncategorised

Guest Experience Volunteers

Position Description

Are you a people person or know someone that is?

The Mary Valley Rattler is getting back on track and is going to be much more than a train ride. We are currently recruiting for guest experience volunteers interested in contributing to an unforgettable living heritage experience for our guests.

This is a hands-on opportunity to have some real fun with the Rattler. There’s an endless range of ways the guest experience can be enhanced at the Rattler.

Ready to make history both for the Rattler and our passengers? Some of the positions available:

  • Hosts
  • Special Events Team Members
  • Storytellers
  • Retail Attendants
  • Hospitality Attendants

Requirements

Passionate about delivering professional customer service and care

Great sense of humour Engaging and responsive to guest needs

Ability to work with children, mature age and adults from all walks of life

Safety conscious and compliant

Energetic and passionate for the success of the guest’s experience

Training: Successful applicants will be provided with a full induction and training program

Time Required: As required

Contact:

Ph- 5443 8256

Email- admin@volunteeringsc.org.au

 

Retail Attendant

Position Description:

Retail attendants provide excellent customer service to our guests of the Mary Valley Rattler gift shop & tour desk. They work within a service focused team at the Historic Gympie Station.

Requirements:

  • Customer Service focused
  • Team Players
  • Keen to learn & share information with guests
  • Good Communication skills including oral, phone & written
  • Basic computer skills. Eg emails & database
  • Willingness to contribute to community
  • Willingness to follow directions/instructions
  • Willingness to undergo basic training
  • Blue Card Required
  • Retail experience desirable but not essential
  • Enjoy interacting with a broad cross section of the community

Training: SARC (Safely Access the Rail Corridor), First Aid

Time Required:  Minimum 2 hours per day. No minimum days per week/month. Operating days are Wed – Sun from 8:30 am to 3 pm.

Contact:

Ph- 5443 8256

Email- admin@volunteeringsc.org.au

 

On-Board Attendant

Position Description

Join the journey on the Mary Valley Rattler as it winds its way through the scenic Mary Valley. Volunteers will be focused on the guest experience, customer service, safety monitoring & messaging and general journey information.

  • Punching tickets
  • Assisting passengers with boarding & disembarking
  • Safety monitoring
  • Making sure people stay behind the white line on the platforms, ensuring guests stay within the confines of the train during the journey
  • Communicating with the train driver & crew
  • Communicating with other On-Board attendants throughout the journey
  • Assisting with guest movement through the carriages, at destination stations where required
  • General daily cleaning of the carriage you are responsible for
  • Managing & maintaining a small carriage kit that includes on-board collateral.

Requirements:

  • Blue card required
  • Must be confident and outgoing and willing to learn basic information about the train and the journey
  • Must be able to commit to the shifts that they sign up for
  • Must be willing to undergo basic training
  • Knowledge of the train journey and destination stations/townships
  • Be willing to learn basic historical information about the Rattler
  • Be armed with interesting facts to entertain during the journey

Training: SARC (Safely Access the Rail Corridor), First Aid, Safety Training

Time Required:  Morning And Afternoon shifts available on Wednesdays, Saturdays and Sundays. Minimum 5 hour shift.

Contact:

Ph- 5443 8256

Email- admin@volunteeringsc.org.au

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